{"id":13316,"date":"2025-01-15T15:21:30","date_gmt":"2025-01-15T14:21:30","guid":{"rendered":"https:\/\/www.dinamicagenerale.com\/service-et-assistance\/"},"modified":"2025-08-20T11:44:18","modified_gmt":"2025-08-20T09:44:18","slug":"service-et-assistance","status":"publish","type":"page","link":"https:\/\/www.dinamicagenerale.cn\/fr\/service-et-assistance\/","title":{"rendered":"Service et assistance"},"content":{"rendered":"

Comptez sur l’\u00e9quipe de support de Dinamica Generale pour obtenir de l’aide quand vous en avez le plus besoin. Nous fournissons une assistance \u00e0 nos clients qui ont besoin d’une aide urgente 24 heures sur 24, 7 jours sur 7. Obtenez les r\u00e9ponses dont vous avez besoin pour que votre \u00e9quipement soit toujours pr\u00eat \u00e0 fonctionner. Vous b\u00e9n\u00e9ficiez d’une approche professionnelle et coh\u00e9rente gr\u00e2ce \u00e0 notre r\u00e9seau mondial de partenaires.<\/p>\n

La satisfaction des clients et le maintien d’un niveau de service irr\u00e9prochable sont la meilleure recette pour fid\u00e9liser les clients.
\nVous pouvez compter sur nos ing\u00e9nieurs hautement qualifi\u00e9s et notre \u00e9quipe d’assistance d\u00e9vou\u00e9e pour d\u00e9passer vos attentes.<\/p>\n

POUR L’ASSISTANCE AUX ETATS-UNIS ET AU CANADA<\/h2>\n

Assistance technique 24\/7 : 301 – 791 – 1068
\nAssistance technique via notre syst\u00e8me de billetterie https:\/\/osticket.dinamicagenerale.com<\/a>
\nou par courriel : uscanada-help@dinamicagenerale.us <\/p>\n

POUR L’ASSISTANCE AUX PAYS DE LA CEI<\/h2>\n

Support technique 24\/7 : +38 063 127 82 99
\nAssistance par courrier \u00e9lectronique : michaels@dinamicagenerale.com<\/p>\n

POUR L’ASSISTANCE A LA CHINE<\/h2>\n

Assistance technique 24\/7 pour les syst\u00e8mes de pesage et les logiciels DTM : +86 176 2124 8575
\nAssistance technique 24\/7 pour les analyseurs NIR et autres logiciels : +86 136 8434 5715<\/p>\n

POUR L’ASSISTANCE INTERNATIONALE<\/h2>\n

Assistance technique via notre syst\u00e8me de billetterie https:\/\/osticket.dinamicagenerale.com<\/a> ou par courriel : help@dinamicagenerale.com <\/p>\n

Le syst\u00e8me de billetterie est disponible du lundi au dimanche.<\/strong>
\nDu lundi au vendredi de 08h00 \u00e0 18h00 (CET<\/strong>)
\nSoutien g\u00e9n\u00e9ral et assistance technique pour les probl\u00e8mes complexes li\u00e9s aux nouveaux projets en cours de d\u00e9veloppement.
\nL’assistance est disponible en anglais, fran\u00e7ais, italien, allemand, espagnol et russe.
\nDu lundi au vendredi de 08h00 \u00e0 18h00 (CET) <\/strong>Assistance g\u00e9n\u00e9rale.
\nL’assistance est disponible en anglais. Pour r\u00e9pondre aux diff\u00e9rents besoins du march\u00e9, nous utilisons des syst\u00e8mes de traduction automatique. <\/p>\n

Ligne d’assistance 24\/7 pour les pannes critiques : +39 346 96 55 640<\/strong><\/p>\n

Support \u00e0 distance
\nComment obtenir l’assistance la plus rapide<\/strong>
\nNous aimons r\u00e9soudre votre probl\u00e8me rapidement. Nous pouvons le faire encore plus rapidement si nous ne devons pas nous rendre sur place. Gr\u00e2ce \u00e0 Team Viewer, notre \u00e9quipe peut vous fournir une assistance rapide par le biais du support \u00e0 distance. Ces services nous permettent d’acc\u00e9der \u00e0 l’\u00e9cran de votre PC. <\/p>\n

Cliquez simplement sur le logo Team Viewer et suivez les instructions. \"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Comptez sur l’\u00e9quipe de support de Dinamica Generale pour obtenir de l’aide quand vous en avez le plus besoin. 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